Terms and Conditions
Credit Terms: Cash, company check, most major credit cards. Any check that does not clear our bank will be assessed a $35.00 service charge, plus any applicable bank and collection fees. Extended terms are not available.
Set up New Wholesale Account: Minimum opening order: $300.00. Minimum reorder: $100.00. A current copy of your state sales tax certificate is required with your first order.
Order Information: When ordering, please provide item number, quantity, and color choice (if applicable). Please contact us for color availability and for container discounts.
Wholesale, please note that some items have minimum order requirements. If the minimum is not ordered, we will automatically adjust the item to meet the requirement.
Unless requested otherwise, we reserve the right to substitute a color/style if any item is out of stock.
Backorders will ship upon availability of the product. Shipping costs for backorders are the responsibility of the customer. Newly introduced and seasonal product may not be immediately available.
We reserve the right to limit quantities.
Orders for Customer Pick-up: It is the customer's responsibility to pick up their order on specified pick-up date. If not picked up on specified date, customer will be charged a 20% restocking fee. To avoid this fee, please notify our office 7 days prior to pick-up date should changes need to be made. We will require payment for any orders that are held after scheduled pick-up date. If you would like an order confirmation, please let us know.
When picking up an order from Steel Heart, Ltd., please check your order before leaving. Steel Heart, Ltd. assumes no responsibility for any discrepancy and/or damage once product leaves our facility. Due to insurance reasons, the customer is responsible for loading their own vehicle. Customer must provide appropriate packing materials to secure product for transit.
Orders for Shipping: All orders shipped FOB Harvard, IL. Shipping charges are to your dock or curbside and will be included on your invoice. These charges are based on dimension, density, and zip code. Special requests for liftgate, inside delivery, or delivery notification, will incur extra fees.
Please note: as Steel Heart, Ltd. is the designer, manufacturer, and importer of the product we sell, our prices are extremely low which make the shipping percentage seem high.
For additional terms, please contact us.
We require a credit card number prior to ship date.
Cancellations: Order cancellations will be accepted 14 days prior to scheduled pick-up or shipment. Any cancellations after that time will be charged a 20% restocking fee.
Standard delivery time: 2-4 weeks
Order Discrepancies: Any discrepancies with shipments must be reported to Steel Heart, Ltd. within three (3) days of receipt. Steel Heart, Ltd. will not be responsible for any discrepancies if not reported within that time period. If an incorrect item was shipped, please notify us immediately. Any return/damage item found to be shop worn, repainted, left in the outdoor elements, or with customer tagging will not be credited. There is no credit for freight charges. Defective/damaged merchandise will be replaced with an identical item. Liability in all instances is limited to the purchase price.
Damage in shipped orders: Order is inspected and shipped FOB our facility. We work hard to provide quality product, well packaged, for transit via a freight carrier. The carrier has the responsibility to deliver the product to you in good condition. PLEASE INSPECT ALL SHIPMENTS FOR DAMAGE UPON ARRIVAL. It is the customer's responsibility to contact the freight carrier and file a claim directly with them and then contact Steel Heart, Ltd. to report any damage of product within 3 days of receipt. Save all damaged products and all original packaging. Failure to do so will result in a lost credit.
Most of our items are uniquely handcrafted; therefore, multiples of any specific design may not be identical in appearance or color. Because of the nature of our products, minor deviations should not be considered as defects or damages.
Items featured for decorative purposes (garland, plants, etc.) are not included with product.
We reserve the right to correct website photos, descripitions and pricing errors. All prices listed are in U.S. dollars and are subject to change without notice. Steel Heart, Ltd.*208 W. Front Street*Harvard*IL*60033* phone *815-943-3465* fax *815-943-3467 Website: Steelheartltd.com Email: firstname.lastname@example.org